For the past dozen years it has been an incredible honour to present fabulous speakers to an experienced audience. As one of the movers and shakers in the industry, your support and enthusiasm is equally important to the speakers on the stage and to Thought Leaders.
Thought Leaders was created to help clever people be commercially smart. It has been a privilege to sit alongside some brilliant thinkers and help them ‘unpack’ their quality ideas. This showcase is a way we can share these speakers’ ideas with you, so you can see how good they would be to share with your colleagues and/or your clients at future events.
Friday 25th May
4:30pm Cocktails & Canapes
RACV City Club
501 Bourke Street
We’re living in an age of unprecedented social change and commercial disruption where predictions by Futurists and Economists oscillate between the positively exciting to the absolutely terrifying.
In this inspiring and thought-provoking presentation, Kieran will help your team navigate the three spheres of change and help you shift your mindset from Change Negative to Change Positive through Inspiration, Ideation and Implementation.
Kieran Flanagan is a leadership speaker, author and mentor who helps the organisations she works with unlock their genius through Leadership, Change and Creativity.
Kieran believes passionately that in order to make positive change, the change itself must be a positive experience also. She is a bundle of energy who helps professional teams develop creative problem solving as a discipline and a mind set, not an illusive talent and mentors leaders so they see themselves as leading, not just their teams, but their entire industry.
Love being in service
Love being in service
In an age of digital transformation and technology, many argue we are more connected than ever before. In business, especially artificial intelligence, automation and the rise of robots has improved speed, efficiencies and processes beyond our wildest imaginations.
But at what cost?
Our desire for speed and convenience is compromising our customers’ greatest and basic need as humans: care, kindness and one-on-one attention.
This keynote delivered by Jaquie Scammell, who is passionate about people and relationships, is the heart of everything Jaquie teaches, and it’s everything that superior customer service relies on.
It offers up techniques that remind us that service, at its core, is simple.
We make it overly complex. We create systems and processes, whilst designed to help us, stop us from delivering the service our internal and external customers deserve.
Jaquie herself shares deeply personal stories to remind us that the act of service is not something you do when you come to work and put your uniform on, but rather it’s a whole way of life.
Jaquie is a renowned Customer Relations expert helping organisations transform their customer service culture.
She has helped thousands of people develop their social intelligence to be high performers in the service sector. She speaks from the heart and you can feel her infectious energy from the stage.
Her latest book, Creating a Customer Service Mindset, looks at the future of work, the importance of customer service and the effect of conscious leadership on the success of your organisation.
Her work helps participants form rewarding relationships and connect to people in a way that results in desired interactions. Jaquie’s personal and relatable stories show you easy, practical ways how to inspire your workforce to love being in service.
Start with Who
Start with Who
What makes us buy? What makes us buy in? These two questions float around the minds of leaders, sales people and marketers like a kind of mental screen saver. And yet much of our understanding of human behaviour is clichéd and unreliable.
In this insightful and highly practical presentation, Dan will explain what truly drives human behaviour and how we can increase our personal influence, become more persuasive in our communication with our teams and drive sales and engagement.
Dan Gregory is an expert in leadership, engagement and strategy who works with organisations and leadership teams in developing and facilitating behavioural strategies within their teams, in their communities and with their customers.
Dan’s focus is human behaviour - what makes us follow, perform, engage and lift. He is also a former Adman and stand up comedian who makes developing self-awareness, being more engaging in your communications and driving performance by design an experience that is as enjoyable as it is informative